While VoIP continues to dominate the telecom industry, there is a simple solution you should check out that combines your Data, Voice, and Internet. I know every company would like to increase employee productivity while reducing costs and with Dynamic IP you certainly gain a competitive advantage and reduce costs. Think of Dynamic IP as  single pipe for your office that provides everything you need for your employees to communicate. You can send email, surf the web, make local and long distance voice calls, create secure VPN connections for remote offices, and you can even create a local presence for new markets without having any employees  in the area.

Major Benefits Of Dynamic IP

• Lower operating expenses because you manage one IP based network
• Maximize available bandwidth with dynamic allocation
• Converged data, voice and Internet services reduces support personnel
• Higher quality of service and call quality with MPLS backbone
• Increase call capacity to 48 call paths per T1 vs traditional TDM phone infrastructure
• Eliminate LD charges for interoffice calling
• Deploy with IP PBX or traditional telephone equipment
• Deploy managed firewall solution to eliminate viruses and spam

The Dynamic IP product is an ideal solution for companies with multiple offices who may want to take advantage of VoIP while continuing to utilize their existing TDM phone systems. If you want to reduce overhead and capital expense by combining your voice and IP networks, then Dynamic IP is definitely a service to consider.

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For the past seven years Spiritel Solutions has been dedicated to helping our clients reduce telecom expenses. Our team of experts have successfully helped companies reduce their annual telecom spend by an average of 30% or more. Spiritel also provides telecom analysis and consultation that is guaranteed to lower costs for all types of voice, data and Internet service. For a free consultation, please give us a call at 866-770-0300.

I recently met with 4 independent IT consultants who recently teamed up to win a fairly large IT project. This is awesome for them and the first of many more to come but there is just one problem. They all work independently meaning they all have separate businesses with separate phone systems, email accounts, and locations. This cooperative IT consulting team needed a seemless way to communicate so that the client could place a single phone call to the group whenever an IT concern arose and reach a live body.

I met with the team and suggested a Hosted VoIP solution from VinTalk because the system is affordable, feature rich, reliable, and customizable to fit their exact needs. We talked about the various platforms that each consultant currently used for phone service and the difficulty in trying to come up with a system to handle inbound phone calls but VinTalk solved the problem quite easily. Here is what we proposed for the team.

The cooperative IT group wanted to obtain a new phone number for the VinTalk hosted VoIP system and program the auto attendant with the company greeting and on-hold advertising messages. Then, each consultant is assigned a virtual extension that would simultaneously ring to the cell phone, work phone, etc. The ring to numbers can easily be modified on the fly using the web administration portal. We also discussed customizing the ring to pattern so that inbound calls would rotate to each consultant during the month. For instance, consultant number 1 would take the first week of inbound calls and then consultant number 2 would take the second week of inbound calls and so on. There would also be a hunting feature programmed so that the caller is given the opportunity to reach a live body prior to going to voice mail. If the client chose to leave a voice message, then an email with the voice mail attached would be sent to all the consultants simultaneously so that nothing falls through the cracks. The issue would be handled in a timely manner and the client is happy as pie.

The cost of obtaining this incredible time saving communication machine is nominal. Because the IT group is only receiving inbound voice calls, there is no need to purchase a VoIP handset; the calls can ring to a cell phone or work phone. This Hosted VoIP system will run the group about $79 per month and this is a fixed cost for them.

The VinTalk system comes standard with programmable Auto Attendant, Voice Mail, Unified Messaging, Find Me/Follow Me, High Definition, Free Zone Domestic Calling, Unlimited Inbound, Free Zone International Calling to 31 Countries, and more. You may also take advantage of other services offered; such as, conference calling, virtual fax, 800 service rates and SIP Trunking. For more information about VinTalk, please visit http://www.vintalk.com.

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For the past seven years Spiritel Solutions has been dedicated to helping our clients reduce telecom expenses. Our team of experts have successfully helped companies reduce their annual telecom spend by an average of 30% or more. Spiritel also provides telecom analysis and consultation that is guaranteed to lower costs for all types of voice, data and Internet service. For a free consultation, please visit us at http://www.spiritelsolutions.com or give us a call at 866-770-0300.

After a thorough evaluation, Johnny Rockets  has selected eMOBUS for wireless expense management services.

Johnny Rockets is a privately held company based in Lake Forest, California that operates in the United States and abroad serving more than 13 million hamburgers each year. Since 1986, the iconic restaurant brand has offered food, fun and friendliness that remind guests of timeless, feel-good Americana. Every Johnny Rockets restaurant serves simple, great-tasting food from a menu of all-American favorites, including juicy hamburgers, classic sandwiches and hand-dipped shakes and malts.

In 2008, Paul Nishiyama, Executive Director of I.T. for Johnny Rockets, signed up for Electronic Mobility Management services. “Managing wireless was a time consuming burden,” claims Paul. “By outsourcing management to eMOBUS, these challenges have been put to ease. Through their simple ticketing system, all we do is submit requests online and eMOBUS does the rest.” The eMOBUS approach is broken down into three stages: 1) eMOBUS establishes the optimal cost configurations for purchasing carrier services 2) eMOBUS implements the configuration changes with the carriers 3) The Electronic Mobility Management system is rolled out to protect the configurations, preventing adverse account growth.

The challenge is not creating the savings, it’s keeping the savings realized while administrators procure orders or make move/add/changes to the account. The Electronic Mobility Management ticketing system centralizes each procurement order or move/add/change request and references it against business intelligence rules, emitting the most cost-efficient way to process
the transaction with the carriers. The eMOBUS Operations team use the system’s recommend outputs and ensures that the transactions are correctly executed into the carriers system. Then each month eMOBUS reconciles the move/add/change transactions against the clients invoice to ensure accurate carrier billing. Software alone cannot fix the carriers shortcomings, so eMOBUS uses a combination of technology and systematic processes for a complete turnkey wireless management solution.

Other providers offer applications that just highlight carrier billing
discrepancies, forcing administrators to spend inordinate amounts of time working with the carriers to fix the problems. Then administrators have to reconcile these change requests against the following month’s invoice to make sure the carriers processed the transactions correctly. eMOBUS reports are only used for transparency so clients can track inventory, monitor out-of-policy usage and automate accounting tasks. “I don’t want to know what’s wrong with my account,” exclaimed Paul. “I just want the problem fixed.”

eMOBUS offers a complimentary bill analysis so interested companies can compare guaranteed potential savings to the monthly service fees. “The entire process, from introductory meeting to rollout was swift and easy,” says Paul. “After reviewing an impressive demo, I handed the sales rep my wireless bills. Shortly after, I received a follow-up call with an optimization proposal, guaranteeing to reduce our direct billing costs by 29% in 60 days. Then, once the contract was executed, we were fully deployed in 10 days. Two billing cycles later, eMOBUS delivered on the savings.”

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If you are seriously looking to outsource mobility management in your company, then consider using a proven solution that relieves the cell phone management burden and provides key mobile device insight. For more information on eMOBUS, please visit us at www.emobus.com or give us a call at 866-770-0300.  

Granted, there are some cost savings to be gained from moving to VoIP including fewer toll calls and a possible reduction in a company’s telecommunications staff. If your company has multiple locations – branches, telecommuters, remote sales offices – that are already connected to a company LAN or WAN, you are a perfect candidate for a VoIP system and will save a bundle each month on long distance. But when you compare a traditional phone system with a VoIP solution, the cost savings may be minimal for most installations.

The single biggest advantage of VoIP is for businesses with multiple locations. With VoIP, any and all offices on your network can get the benefits of having a common office phone system, including extension dialing, seamless call transfers, and all other features. In addition to making it easier to communicate, this can enhance collaboration as employees at different locations can truly feel like they’re part of the same organization. Plus, if they are on the company network, the phone calls are free – even it your offices are located thousands of miles apart.

But aside from the toll free calls between extensions, VoIP’s biggest benefit to any company is increased functionality. VoIP can enhance communications that help users find the best way to contact co-workers – whether through a phone call, IM, or email. When integrated with CRM applications, it can boost productivity by letting users place a phone call simply by clicking on someone’s name in the CRM or web page. With proper implementation and training, these systems can boost productivity for a broad range of companies.

The Yankee Group found that companies with VoIP systems are 25% to 35% more responsive to customers, and the productivity of their employees who spend a significant portion of the day on the phone rose by the same amount.

One benefit of converging voice and data is that is allows users to create a centralized place to store messages. Today people are contacted by phone, fax, e-mail, pager and cell phone, and checking all of these separate places for messages can be time consuming. With VoIP, all of these means of communication can be centralized using a single message box.

That’s something that appeals to Joan Shipp, partner for Applefield Shipp Insurance Solutions. She said unified messaging would be a help to our employees and would likely boost productivity.

But for many, the potential for cost savings remains a key factor for any new technology purchase.

Leo Judge, MIS director at Indianapolis-based mortgage lender, The Money Station Inc., said that new applications and the possibility of unified messaging was not a factor in his consideration of VoIP.

Judge said his company, which has four remote locations, could benefit from avoiding toll calls, having easier remote system management and enabling employees who switch desks to simply pick up and move their own phones without help from the IT staff.

However, he said budgets are tight right now and that visible return on investment is the biggest priority. “The bottom line is that the technology has to save us money,” Judge said.

Companies with that kind of bottom-line mentality may want to save money by migrating to full VoIP slowly, over time. It rarely makes sense to rip out a functioning private branch exchange (PBX) in favor of a complete VoIP system, particularly for those companies that are hesitant about making the investment in the new systems and network upgrades that often accompany VoIP projects.

The difficulty for most companies in deploying VoIP is the initial investment. And if you are having trouble making a solid business case then you may have to wait to move to VoIP. No one is buying technology for technology’s sake any more. It’s time for companies to start thinking about how the technology can help them improve the way their businesses work.

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For the past seven years Spiritel Solutions has been dedicated to helping our clients reduce telecom expenses. Our team of experts have successfully helped companies reduce their annual telecom spend by an average of 30% or more. Spiritel also provides telecom analysis and consultation that is guaranteed to lower costs for all types of voice, data and Internet service. For a free consultation, please visit us at http://www.spiritelsolutions.com or give us a call at 866-770-0300.

Why does this happen to small business owners? Small business owners are trying to do a million things in a day but when it comes to the phone system they just want it to work. When making a hosted VoIP purchase, they simply don’t have the time, energy and knowledge to weed through all the different hosted VoIP offerings to find the ideal solution. Most of the time cost plays a big part in the decision but what they fail to realize is that going with the low cost provider will often cause you problems down the road because of poor customer service and support.

 I was able to recommend a more reliable hosted VoIP carrier with extended customer service and support along with more features including high definition phone service  and the lowest International calling rates. Yes, it cost a little more but I was able to reduce installation charges and eliminate any new capital expense for new phone equipment. The transition was seemless and the phone service only took a few days to install. Now the insurance broker has the customer support, quality of service and best of all a single point of contact for any phone issues.

If you are a small business owner, or maybe an insurance broker, looking to improve your employee productivity and lower your overall cost of ownership, then I would recommend working with a knowledgeable telecom advisor. This way you don’t have to waste time evaluating systems and worrying if you are making the right choice. Let the telecom advisor go to work for you and you can rest assured knowing that you are going to be well taken care of.

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For the past seven years Spiritel Solutions has been dedicated to helping our clients reduce telecom expenses. Our team of experts have successfully helped companies reduce their annual telecom spend by an average of 30% or more. Spiritel also provides telecom analysis and consultation that is guaranteed to lower costs for all types of voice, data and Internet service. For a free consultation, please visit us at http://www.spiritelsolutions.com or give us a call at 866-770-0300.

For most corporations mobile phone service is becoming more difficult manage. With the various plans, hand sets, carriers, service levels and geographic territory, it is a time consuming task to identify what is the best solution to provision for each end user of your company.

By leveraging Spiritel as your mobile consultant, we will be your trusted advisor regarding mobility expense management. Our experienced consultants have advised enterprise thru SMB clients to gain visibility and control over their mobile infrastructure. By allowing Spiritel to evaluate your corporate liable mobile infrastructure, we will make recommendations to reduce the total cost of ownership and increasing efficiency and performance.  Through our trusted partners, Spiritel has access to the four big carriers, policy experts, help desk solutions and wireless telecom expense management solutions that ultimately makes your mobile experience easier to manage and more efficient to use. 

If you are looking to reduce your total cost of ownership for mobile services, Spiritel is a trusted source ready to provide you with outstanding customer service. For any corporation utilitzing Blackberry handsets and Blackberry Enterprise Server, Spiritel would love to help you reduce your mobile expense by 30% or more. With our flexible wholesale pricing and customized pooled plans, we are able to find a perfect match for your usage guidelines ultimately saving your company 30% or more each and every month. Our experienced consultants are ready to help you save money and improve your mobility expense mangement, please contact us today for your free evaluation.

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For the past seven years Spiritel Solutions has been dedicated to helping our clients reduce telecom expenses. Our team of experts have successfully helped companies reduce their annual telecom spend by an average of 30% or more. Spiritel also provides telecom analysis and consultation that is guaranteed to lower costs for all types of voice, data and Internet service. For a free consultation, please visit http://www.spiritelsolutions.com or give us a call at 866-770-0300.

Spiritel offers an affordable Internet failover service from Payless Cellular. The 3G wireless broadband service provides your business with a secondary Internet connection that is 100% redundant and amazingly reliable. If the primary Internet connection fails, our wireless router technology will automatically reroute your traffic to your redundant secondary 3G wireless broadband connection with Payless Cellular. Your POS system will continue to operate without delay avoiding any customer frustration. With your POS system operating as normal, your customers will continue to pay by credit, debit or gift card and quickly be on their way.

Certainly for quick service retail owners with POS solutions, Internet downtime can have a significant negative impact on your company’s productivity, revenue and/or credibility. To minimize the risk of lost profits and frustrated customers, we recommend installing a secondary Internet connection utilizing our 3G wireless broadband network. A secondary 3G wireless broadband Internet access service is the perfect failover connection offering superior up-time, performance, and true redundancy.

With Payless Cellular’s Internet failover services, you can expect a refreshing 3G wireless broadband alternative to other traditional wireline options such as dial-up and DSL. With 3G wireless broadband, you’ll experience the same benefits as wireline – but with more value. You will be amazed to see the reliability and efficiency of our 3G wireless broadband solutions.

In addition to Internet access downtime, Quick Service Retailers face significant challenges in today’s highly competitive and fast-changing business environment. Quick Service Retailers deploy store networking systems to improve customer experience, personnel efficiency and back office operations.

As Quick Service Retailers are forced to meet the credit card requirements of secure communications for wireless Point of Sale (POS), faster payment processing, kiosks, loyalty cards, customer Wi-Fi hot spots, wireless security cameras and digital signage, they find traditional dial-up and frame relay networks don’t accommodate the connectivity, flexibility, reliability, scalability and cost requirements needed in today’s retail marketplace.

Spiritel offers a line of wireless routers with 3G/4G Cellular WAN technologies:

• Flexible and secure networking alternative to legacy wireline infrastructure for stores, employees, customers, applications and corporate data.

• Enable Managed Service Providers (MSPs) and retailers to:

• Access broadband data speeds on any carrier and often cover store locations not serviced by traditional wireline DSL or Cable.
• Decrease network complexity and costs; expand coverage, bandwidth and a promising variety of in-store applications and systems that can contribute incremental revenue and profit.
• Eliminate data and telephone cabling, reduce service-deliver intervals, costs and on-site technicians.
• Utilize a redundancy solution, which ensures that communications are not lost, even by a service outage of legacy wireline DSL, T1 or Cable

 To learn how Spiritel’s 3G wireless broadband solution can simplify your retail networking needs, please visit us at http://www.spiritelsolutions.com.

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For the past seven years Spiritel Solutions has been dedicated to helping our clients reduce telecom expenses. Our team of experts have successfully helped companies reduce their annual telecom spend by an average of 30% or more. Spiritel also provides telecom analysis and consultation that is guaranteed to lower costs for all types of voice, data and Internet service. For a free consultation, please visit us at http://www.spiritelsolutions.com or give us a call at 866-770-0300.

First of all, when you look for affordable T1 voice, data and Internet access, you should only consider those telecom companies that have a proven track record of delivering outstanding customer service. You want to look for telecom companies with a customer retention rate of 75% or more over a 3 year period. This is an excellent measure of customer support and will help you determine how well the telecom company is doing with customer satisfaction. In addition, you want to take a look at how quickly billing disputes are resolved because this can be a real thorn in your side. A telecom company with a track record of resolving 90% of all billing issues the same day is definitely a good barometer of how responsive the company is to your billing dispute requests. Finally, you want to work with telecom companies who offer unbiased consulting and who work with multiple providers so that you get the best solution for your network.

Having great pricing, carrier selection, product offerings, and customer support is absolutely essential, but you also want a solid, experienced team. You will need a telecom partner who not only provides affordable T1 voice, data and Internet access but who also has the expertise to support your network. As your company grows, you want a telecom partner who is looking out for your best interest by recommending new and innovative solutions designed to increase productivity while decreasing the monthly expense.

In addition, the telecom company who is providing affordable T1 voice, data and Internet access should also have the necessary expertise in recommending appropriate VoIP solutions for all your business requirements. With the proliferation of hosted VoIP solutions, the trusted telecom consultant will offer sound advice and solid solutions for all of your VoIP requirements. Your trusted telecom partner will be able to distill the numerous VoIP offerings and recommend an ideal solution for your network.

Of course, the telecom company that is providing affordable T1 voice, data and Internet access should likewise be fully capable of providing value added services; such as, conferencing, telecom expense management, customized billing, hardware, installation and configuration.

 Spiritel Solutions provides high quality, wholesale T1 and Internet access for small to mid-size businesses. Spiritel also offers free consultation services to help locate potential savings within your telecom service expense. Spiritel saves 30% or more on all telecom charges by identifying telecom billing errors and delivering wholesale rates.

 Now that you know how you can shop for affordable T1 voice, data and Internet access without sacrificing quality, you should never settle for anything less than the best. Let Spiritel Solutions help your business attain its growth potential with maximum savings and maximum productivity.

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For the past seven years Spiritel Solutions has been dedicated to helping our clients reduce telecom expenses. Our team of experts have successfully helped companies reduce their annual telecom spend by an average of 30% or more. Spiritel also provides telecom analysis and consultation that is guaranteed to lower costs for all types of voice, data and Internet service. For a free consultation, please visit us at http://www.spiritelsolutions.com or give us a call at 866-770-0300.

It’s easy to define telecom expense management by its goals – cost reduction and expense tracking – but when you get into the actual methods of telecom expense management you’ll discover that best practices involve a number of combined tactics to the point where many companies employ professional telecom expense management services. GILL Technologies is one such company, and it employs the following methods to keep client telecom costs down, while helping them identify critical elements in their billing and usage.

Error Detection: Erroneous charges are common for virtually every carrier and service. These include everything from miscalculated per minute charges for wireless bills to suspected fraud. Telecom expense management professionals audit billing, usage and contractual entitlements. When they don’t match up, the telecom auditor requests an adjustment to reflect the true expense.

Contract Auditing and Management: By examining the client’s real usage requirements, a telecom expense management professional can determine whether or not existing contracts provide the most cost effective solution. For example, companies routinely pay for more minutes than they actually use, or make use of certain services more than they anticipated. For example, if a client routinely goes above the usage ceiling for his company’s broadband or mobile data, the company will be subject to punishing additional charges. Telecom expense management discovers the best plans for a company’s actual needs.

Market Analysis: A skilled telecom expense management service provides an unbiased service that directs clients to the carriers that best suit their needs. Telecom expense management professionals are aware of the latest hardware, network and contract developments for carriers and can pick the most budget conscious options. In some cases the professional will recommend different carriers depending on the service, and can provide management services that allow clients to easily distribute services across multiple carriers so that if (for example) the best carrier for mobile is different from the best for broadband, the client can take advantage of both. The best management services ensure that on the client end, this is no more difficult than using a single carrier by providing a unified single point of contact.

Telecom Expense Management and Reporting Software: Best practices in telecom expense management require transparency so that the client understands company usage and savings under the management regime. The easiest solution for the client is access to specialized software. GILL Technologies provides access to its own telecom expense management software to enable clients to monitor their own usage and costs in addition to the services of a telecom auditing professional. This visibility allows management to detect misuse, understand usage patterns throughout the company, and enforce telephone, mobile and internet policies.

These are just a few of the tactics used in a combined telecom expense management strategy. It’s easy to see why top quality telecom expense management requires professional help. The cost of the service is more than offset by savings, and a quality telecom expense management company can show these savings down to the penny. It’s a net negative expense – a benefit to your bottom line.

For the past seven years Spiritel Solutions has been dedicated to helping our clients reduce telecom expenses. Our team of experts have successfully helped companies reduce their annual telecom spend by an average of 30% or more. Spiritel also provides telecom analysis and consultation that is guaranteed to lower costs for all types of voice, data and Internet service. For a free consultation, please visit us at http://www.spiritelsolutions.com or give us a call at 866-770-0300.

For larger enterprises, one of the biggest impacts you can make to your operating budget is to get your telecommunications expenses under control. Telecommunications bills are some of the most confusing bills to read and interpret and even more difficult to get consistent and predictable. Here are strategies you can use to reduce the chaos.

Use VARs to help reduce billing errors. Value Added Resellers (VARs) and agents in the telecom space add a lot of value; one of the biggest benefits has to do with customized billing solutions and telecom expense management tools. Did you know that 7% -12% of all carrier invoices are in error but a majority of them go undetected because companies do not have the resources to review invoices for accuracy. Some of these telecom bills can be hundreds of pages long and taking the time to go through every line item sometimes requires several full-time resources. Even alerts set up for bill increases in your accounts payable system can miss these errors because they don’t trigger the threshold for investigation. Before you know it, you can be spending thousands of dollars on services that you did not ask for or want. Some VARs, such as Wholesale Carrier Services, offer telecom expense management solutions that are guaranteed to increase your bottom line.

Seek out reputable agents. Consider telecommunications agents, such as Spiritel Solutions, as a partner that operates much like a valued employee. These agents have tremendous expertise in the telecom marketplace and add value by looking at everything you spend on telecommunications. They take this information and compare your spend to rates in the marketplace. Because agents deal with almost all of the carriers and VARs, they can be a bit more unbiased in their recommendation. They can also coordinate implementation tasks to take them off of your department’s plate, freeing up internal resources for more value-added tasks. In addition, all agents should have Web portal applications that give you a dashboard-like view into all of your telecom spend so you can easily do some “what if” simulations. It is always best to work with proven agents with a track record for outstanding customer service and support.

Avoid program chasing. Sometimes a carrier will create a discount program to try to lure you back; these savings are only temporary and will come back to bite you later. Also, beware of agents or other telecom service providers suggesting that you move to new services and be sure you know what savings they are talking about.

Look for found money among vendors. Several companies work off of found money. Basically, the company will go through your telecommunications bills and find lines that are no longer used, unnecessary services, and services you were being overcharged for and suggest changes to make to save that money. If you implement the changes, the vendor takes a percentage of the saved money for up to 12 months. It should also tell you something that, if there are companies that perform these services, these overbilling practices happen very frequently.

Consolidate your bills. It can be very helpful and save you money to have all the bills go to headquarters instead of individual business units, stores, facilities, etc. One practice carriers employ in retail or with regional healthcare clinics is to send salespeople to these locations even though you may have enterprise agreements in place. The salesperson goes to the facility manager and says, “Your contract is about to expire; let’s look at what we can do for you.” Then they wow the facility manager with new services, and they end up signing a new contract without knowing that there is an enterprise agreement in place.

Telecom carriers can bury you in paperwork — so much so that it is easy to get lost in the sheer volume of bills you have to go through. By working with a solid telecom agent like Spiritel, you will be assured of wholesale pricing, top rated expense management tools, and exceptional customer service. If you follow these steps, then your company will be saving a ton of money on telecom services going forward.

For the past seven years Spiritel Solutions has been dedicated to helping our clients reduce telecom expenses. Our team of experts have successfully helped companies reduce their annual telecom spend by an average of 30% or more. Spiritel also provides telecom analysis and consultation that is guaranteed to lower costs for all types of voice, data and Internet service. For a free consultation, please give us a call at 866-770-0300.