Insurance Broker Resolves Hosted VoIP Challenges
OK, I just got a referral from my good friend who is an old Pac-Bell phone guy but he now owns a sushi restaurant. Well, he actually still has a few phone maintenance clients because he is the best phone guy around and all of his old clients would die if they were to lose him as their phone guy. So I get a call from him and he tells me about his insurance broker who is having issues with their existing hosted VoIP provider. It turns out that they are looking to switch VoIP service providers because their phone lines have been going down too often and on a couple of occasions for several hours. The sad part about this story is the current hosted VoIP carrier provides HORRIBLE service and they rarely return phone calls in a timely manner! When you are trying to run a business, the last thing you need is for your phone lines to go down but when you can’t even get a return phone call then it is time to move on and get a reliable VoIP provider who actually cares about your business.
Why does this happen to small business owners? Small business owners are trying to do a million things in a day but when it comes to the phone system they just want it to work. When making a hosted VoIP purchase, they simply don’t have the time, energy and knowledge to weed through all the different hosted VoIP offerings to find the ideal solution. Most of the time cost plays a big part in the decision but what they fail to realize is that going with the low cost provider will often cause you problems down the road because of poor customer service and support.
I was able to recommend a more reliable hosted VoIP carrier with extended customer service and support along with more features including high definition phone service and the lowest International calling rates. Yes, it cost a little more but I was able to reduce installation charges and eliminate any new capital expense for new phone equipment. The transition was seemless and the phone service only took a few days to install. Now the insurance broker has the customer support, quality of service and best of all a single point of contact for any phone issues.
If you are a small business owner, or maybe an insurance broker, looking to improve your employee productivity and lower your overall cost of ownership, then I would recommend working with a knowledgeable telecom advisor. This way you don’t have to waste time evaluating systems and worrying if you are making the right choice. Let the telecom advisor go to work for you and you can rest assured knowing that you are going to be well taken care of.
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For the past seven years Spiritel Solutions has been dedicated to helping our clients reduce telecom expenses. Our team of experts have successfully helped companies reduce their annual telecom spend by an average of 30% or more. Spiritel also provides telecom analysis and consultation that is guaranteed to lower costs for all types of voice, data and Internet service. For a free consultation, please visit us at http://www.spiritelsolutions.com or give us a call at 866-770-0300.
