Hosted VoIP Helps Independent IT Consultants Team Up
Hosted VoIP is the perfect solution for any business with a need to provide a better way for clients, colleagues and vendors to communicate with their independent consultants working from various locations. This is a case of how Hosted VoIP communications can bring independent consultants together to look like one big IT company. The challenge for this group is to appear as a single company with various extensions that would ultimately ring to whatever phone the client determined along with a customized ring to pattern for 24/7 IT support.
I recently met with 4 independent IT consultants who recently teamed up to win a fairly large IT project. This is awesome for them and the first of many more to come but there is just one problem. They all work independently meaning they all have separate businesses with separate phone systems, email accounts, and locations. This cooperative IT consulting team needed a seemless way to communicate so that the client could place a single phone call to the group whenever an IT concern arose and reach a live body.
I met with the team and suggested a Hosted VoIP solution from VinTalk because the system is affordable, feature rich, reliable, and customizable to fit their exact needs. We talked about the various platforms that each consultant currently used for phone service and the difficulty in trying to come up with a system to handle inbound phone calls but VinTalk solved the problem quite easily. Here is what we proposed for the team.
The cooperative IT group wanted to obtain a new phone number for the VinTalk hosted VoIP system and program the auto attendant with the company greeting and on-hold advertising messages. Then, each consultant is assigned a virtual extension that would simultaneously ring to the cell phone, work phone, etc. The ring to numbers can easily be modified on the fly using the web administration portal. We also discussed customizing the ring to pattern so that inbound calls would rotate to each consultant during the month. For instance, consultant number 1 would take the first week of inbound calls and then consultant number 2 would take the second week of inbound calls and so on. There would also be a hunting feature programmed so that the caller is given the opportunity to reach a live body prior to going to voice mail. If the client chose to leave a voice message, then an email with the voice mail attached would be sent to all the consultants simultaneously so that nothing falls through the cracks. The issue would be handled in a timely manner and the client is happy as pie.
The cost of obtaining this incredible time saving communication machine is nominal. Because the IT group is only receiving inbound voice calls, there is no need to purchase a VoIP handset; the calls can ring to a cell phone or work phone. This Hosted VoIP system will run the group about $79 per month and this is a fixed cost for them.
The VinTalk system comes standard with programmable Auto Attendant, Voice Mail, Unified Messaging, Find Me/Follow Me, High Definition, Free Zone Domestic Calling, Unlimited Inbound, Free Zone International Calling to 31 Countries, and more. You may also take advantage of other services offered; such as, conference calling, virtual fax, 800 service rates and SIP Trunking. For more information about VinTalk, please visit http://www.vintalk.com.
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For the past seven years Spiritel Solutions has been dedicated to helping our clients reduce telecom expenses. Our team of experts have successfully helped companies reduce their annual telecom spend by an average of 30% or more. Spiritel also provides telecom analysis and consultation that is guaranteed to lower costs for all types of voice, data and Internet service. For a free consultation, please visit us at http://www.spiritelsolutions.com or give us a call at 866-770-0300.
