With a wide variety of service contracts and the cellular arena in constant flux, Miliate\’s team found it extremely difficult to keep track of who was paying how much to which wireless service provider, for how many minutes per month. That inability was costing Baker Electric. This is a common scenario for a corporate account that deploys over 100 cell phone lines. When, as part of an internal restructuring, the company inventoried every cellular phone number, it discovered a significant number of defunct cellular accounts for which the company was still paying.
Concluding that Baker Electric lacked the resources to manage wireless expenses on its own, Miliate went looking for a wireless expense management provider that could monitor wireless service contracts to make sure they are current and competitive, and negotiate the best market terms and conditions. He chose eMOBUS, a proven mobility management provider in the construction industry.

According to Miliate, eMOBUS performed all of the heavy lifting, producing cost savings that, for the most part, we would have struggled with or spent too much time to create ourselves. Collectively, they dropped our AT&T, Sprint and Verizon costs by 32%. Before eMOBUS we had three sales reps, three carrier systems, and three different types of billing invoices. Now we have one system, one knowledgeable support center, and consistent reporting. The complete solution allows Baker Electric to spend minimal time on cellular so they can focus on planning and strategy rather than bill reconciliation and account maintenance.

The management of cell phone plans, rates, inventory, contracts and moves/adds/changes is a real nightmare for most medium-sized businesses. With limited resources, it is unlikely that accounts payable and IT staff are able to keep up to date with all the changes that occur with wireless assets. What this adds up to is a major management headache for administrators. The problem cannot be ignored, however. Security, budgetary and productivity concerns are pressuring companies to keep better track of employee wireless accounts and utilization.

By taking a preventative approach, eMOBUS delivers a powerful new way to manage mobility. After establishing the optimal cost configurations for purchasing a corporate pooling plan environment, Electronic Mobility Management is deployed to keep those configurations in place. By centralizing every transaction, from ESN swap to plan change, ordering a new device to canceling a line, upgrading a line to suspending service, each move/add/change transaction is referenced against business intelligence rules before it is executed into the carriers system. So once eMOBUS deploys your provisioning plan, your costs will always be optimized, your inventory will be accurate and your company will continue to save money month after month.

Paul Mendiola is a telecom consultant for Spiritel Solutions. Our mission is to reduce your telecom and wireless costs. Mobility Management saves your company 30% or more! For a free consultation, please visit us at Spiritel Solutions.

After a thorough evaluation, Johnny Rockets  has selected eMOBUS for wireless expense management services.

Johnny Rockets is a privately held company based in Lake Forest, California that operates in the United States and abroad serving more than 13 million hamburgers each year. Since 1986, the iconic restaurant brand has offered food, fun and friendliness that remind guests of timeless, feel-good Americana. Every Johnny Rockets restaurant serves simple, great-tasting food from a menu of all-American favorites, including juicy hamburgers, classic sandwiches and hand-dipped shakes and malts.

In 2008, Paul Nishiyama, Executive Director of I.T. for Johnny Rockets, signed up for Electronic Mobility Management services. “Managing wireless was a time consuming burden,” claims Paul. “By outsourcing management to eMOBUS, these challenges have been put to ease. Through their simple ticketing system, all we do is submit requests online and eMOBUS does the rest.” The eMOBUS approach is broken down into three stages: 1) eMOBUS establishes the optimal cost configurations for purchasing carrier services 2) eMOBUS implements the configuration changes with the carriers 3) The Electronic Mobility Management system is rolled out to protect the configurations, preventing adverse account growth.

The challenge is not creating the savings, it’s keeping the savings realized while administrators procure orders or make move/add/changes to the account. The Electronic Mobility Management ticketing system centralizes each procurement order or move/add/change request and references it against business intelligence rules, emitting the most cost-efficient way to process
the transaction with the carriers. The eMOBUS Operations team use the system’s recommend outputs and ensures that the transactions are correctly executed into the carriers system. Then each month eMOBUS reconciles the move/add/change transactions against the clients invoice to ensure accurate carrier billing. Software alone cannot fix the carriers shortcomings, so eMOBUS uses a combination of technology and systematic processes for a complete turnkey wireless management solution.

Other providers offer applications that just highlight carrier billing
discrepancies, forcing administrators to spend inordinate amounts of time working with the carriers to fix the problems. Then administrators have to reconcile these change requests against the following month’s invoice to make sure the carriers processed the transactions correctly. eMOBUS reports are only used for transparency so clients can track inventory, monitor out-of-policy usage and automate accounting tasks. “I don’t want to know what’s wrong with my account,” exclaimed Paul. “I just want the problem fixed.”

eMOBUS offers a complimentary bill analysis so interested companies can compare guaranteed potential savings to the monthly service fees. “The entire process, from introductory meeting to rollout was swift and easy,” says Paul. “After reviewing an impressive demo, I handed the sales rep my wireless bills. Shortly after, I received a follow-up call with an optimization proposal, guaranteeing to reduce our direct billing costs by 29% in 60 days. Then, once the contract was executed, we were fully deployed in 10 days. Two billing cycles later, eMOBUS delivered on the savings.”

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If you are seriously looking to outsource mobility management in your company, then consider using a proven solution that relieves the cell phone management burden and provides key mobile device insight. For more information on eMOBUS, please visit us at www.emobus.com or give us a call at 866-770-0300.  

The recent economic downturn has helped companies to realize the importance of managing their telecom assets more closely. Now that cash flow is tight, enterprise companies are looking to tighten the belt and find lost profits in their telecom expenses. Saving on discretional costs and indirect spend helps enterprises to realize quick savings that can accumulate rapidly. Did you know that telecom costs currently rank among the top 3 expenses for corporations?  With enterprise telecom and wireless costs rising every year, it is time to take control of wireless costs and get a grip on the services that enterprises are paying for but may not be using. To help companies realize wireless cost savings, Spiritel, a Wireless Expense Management consulting firm, offers a few key insights on how to control and reduce enterprise wireless expense immediately.

A few key insights on how to control wireless expense

1. Gain insight into wireless costs

The first step of any plan to gain control of telecom and wireless expenses is to gain valuable insight into the telecom usage and costs of all the users in a company. While this may sound obvious many businesses are simply unaware of how many devices and services are being billed to their accounts. Understanding wireless usage and overall spend; by department, by location, by cost center, by user, etc. helps to identify potential areas for savings. A typical organization can decrease the wireless usage costs by 15% – 40% by implementing proven wireless expense management procedures. One of the main advantages wireless expense management is that it makes it easier to enforce corporate policies centrally and automatically. This enables organizations to develop and enforce customized policies for employee groups.

2. Better ongoing management and forecasting

Wireless expense management services help companies to better stretch tight telecom budgets; it helps to be more prepared to accurately predict future budget requirements. It also helps to keep the employees aligned to the telecom business objective of the enterprise and to detect abuse.

3. Enable your employees to get access to personal telecom cost

Private use of the company mobile is common representing 30% of costs. Enhancing cost awareness of employees is a major step; as insight into personal telecom costs helps employees to make smart decisions on how to use telecommunications. Especially using mobile phone or data cards internationally contributes heavily to the enterprise telecom expenses. Understanding cost enables employees to make informed decisions about which in-country mobile telecom operator to use and can help an employee to choose using a local Wi-Fi hot spot rather than a mobile broadband data card. This is especially important as data costs are growing 100% every year as the use of data cards and Blackberries is becoming more mainstream among employees.

4. Negotiate with telecom operators based on your corporate profile

Many companies do not routinely examine their bills and find that when aggregating their total services, they are spending much more than planned. Understanding your telecom profile in terms of amounts spent on wireless voice, data, and roaming enables improved contract negotiations with carriers.

5. Make informed decisions on telecom innovations

Decisions on technology innovations are often based on gut feeling and not on a rational assessment of current telecom usage and traffic streams. Wireless expense management services offer the right telecom usage information for the business case. For example, detailed reporting helps companies select the proper rate plan for a specific employee group or job. After implementation the uptake and cost can be monitored. And this is just the start. Once you are in control of your costs and usage, you will be able to reap the benefits of improved staff productivity and efficiency and will be able to make more informed decisions on what new technology and services you should be investing in to gain a competitive advantage.

Most organizations do not have a clear understanding of their telecommunication usage and cost; this lack of visibility often results in significant over spending. Excess cost comes from issues such as misuse, billing errors, lack of management etc. In today’s economic climate, Telecom and Finance Directors need to focus on long-term telecommunications management strategies rather than using an ad-hoc approach and one-time price reviews.

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For the past seven years Spiritel Solutions has been dedicated to helping our clients reduce telecom expenses. Our team of experts have successfully helped companies reduce their annual telecom spend by an average of 30% or more. Spiritel also provides telecom analysis and consultation that is guaranteed to lower costs for all types of voice, data and Internet service. For a free consultation, please visit http://www.spiritelsolutions.com or give us a call at 866-770-0300.

For most corporations mobile phone service is becoming more difficult manage. With the various plans, hand sets, carriers, service levels and geographic territory, it is a time consuming task to identify what is the best solution to provision for each end user of your company.

By leveraging Spiritel as your mobile consultant, we will be your trusted advisor regarding mobility expense management. Our experienced consultants have advised enterprise thru SMB clients to gain visibility and control over their mobile infrastructure. By allowing Spiritel to evaluate your corporate liable mobile infrastructure, we will make recommendations to reduce the total cost of ownership and increasing efficiency and performance.  Through our trusted partners, Spiritel has access to the four big carriers, policy experts, help desk solutions and wireless telecom expense management solutions that ultimately makes your mobile experience easier to manage and more efficient to use. 

If you are looking to reduce your total cost of ownership for mobile services, Spiritel is a trusted source ready to provide you with outstanding customer service. For any corporation utilitzing Blackberry handsets and Blackberry Enterprise Server, Spiritel would love to help you reduce your mobile expense by 30% or more. With our flexible wholesale pricing and customized pooled plans, we are able to find a perfect match for your usage guidelines ultimately saving your company 30% or more each and every month. Our experienced consultants are ready to help you save money and improve your mobility expense mangement, please contact us today for your free evaluation.

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For the past seven years Spiritel Solutions has been dedicated to helping our clients reduce telecom expenses. Our team of experts have successfully helped companies reduce their annual telecom spend by an average of 30% or more. Spiritel also provides telecom analysis and consultation that is guaranteed to lower costs for all types of voice, data and Internet service. For a free consultation, please visit http://www.spiritelsolutions.com or give us a call at 866-770-0300.

Cell phones are an essential business tool and every successful business offers the latest handsets to their employees. As the use of cell phones and other wireless devices dominate the business world, telecom expense management solutions develop more sophisticated functionality to properly account for inventory and constant updates in pricing and service plans. Whether a company assigns mobile phones to some or all employees, telecom expense management is a necessary tool for keeping track of cellular and wireless assets.

As wireless grows and starts to become a monster to manage, then you will quickly see the value in implementing a telecom expense management system to handle all of the wireless components. Consider a traditional telecom network with a mountain of invoices and a sea of wired lines including voice, data, Internet, private line, MPLS, 800 numbers, etc. and how telecom expense management helps keep things in order. The wireless inventory may not be as large but it may be even more difficult to manage because of the constant changes, modifications and additions. A telecom expense management system incorporates the entire telecom lifecycle including inventory management, provisioning, tracking services, and negotiating service contracts. All of these telecom expense management components apply to mobile phones and wireless services as well. Sometimes these aspects of telecom expense management are even more important for wireless than for traditional telecom services.

If you don’t have a telecom expense management system to manage your wireless assets, then you are in danger of paying far too much for your cell phone service due to unnecessary costs. If it is possible for minor, traditional telecom services oversights to add up to 15 percent of a telecom budget, just think how much more is lost without a telecom expense management solution to keep track of the ever changing wireless inventory, service rates and various plans. Unlike traditional telecommunications services where services are used primarily in the office, making telecom expense management relatively easy, wireless assets are much harder to track and manage because they are mobile.

Instead of just letting the chaos continue with a lack of wireless asset control, growing companies with telecom expense management solutions can now incorporate the wireless assets and keep track of expenses with the same control as any other telecommunications service. Telecom expense management can help save money not just for wired telecom services like voice, Internet and data but also cell phone services, provisioning, wireless service contracts, and geographically dispersed mobile phone inventory.

When it comes to effectively aligning a company’s business goals with its people, processes and technology investments, telecom expense management is the way to go. Today, that means choosing a telecom expense management solution that handles not only traditional telecom services but wireless as well. With telecom expense management, companies are able to stay on top of telecom inventory, improve business processes, and drastically reduce expenses for both wired and wireless assets. With Spiritel guiding your company, we guarantee significant savings on wired and wireless expenses with our proven telecom expense management solution. For more information on how you can save money, time and energy managing your telecom assets, please visit www.spiritelsolutions.com.

For the past seven years Spiritel Solutions has been dedicated to helping our clients reduce telecom expenses. Our team of experts have successfully helped companies reduce their annual telecom spend by an average of 30% or more. Spiritel also provides telecom analysis and consultation that is guaranteed to lower costs for all types of voice, data and Internet service. For a free consultation, please give us a call at 866-770-0300.